FAQ

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  • MOST FREQUENT QUESTIONS

    • What is Sneak?

    • What's in Sneak?

    • How do I make Sneak?

    • How can I track my order?

  • PRODUCT

    • Is Sneak vegan?

    • Does Sneak contain sweeteners?

    • Is Sneak safe for everyone to drink?

    • How long do tubs last after opening?

  • HYDRATE

    • What’s different about Hydrate?

    • What’s in Hydrate?

    • How much Hydrate can I drink in a day?

    • Is Hydrate safe for everyone to drink?

  • SHAKE

    • What’s Sneak Shake?

    • What’s different about the formula?

    • What do you recommend mixing Shake with?

  • SHIPPING

    • What shipping options do you offer?

    • My parcel has not had a scan for a while - what can I do?

    • My parcel has been marked as delivered but I have not received it. What should I do?

    • Why has my parcel been passed over to Evri?

    • Can I redirect my order to a different address after it's been shipped?

  • MERCH

    • Are Sneak shakers dishwasher-safe?

    • Do the shakers come with something inside to mix up the powder?

    • Do you have a size guide?

    • When will my merch be dispatched?

  • ORDERS

    • Can I cancel or edit my order once it’s been placed?

    • Where can I check my order status?

    • I haven’t had a confirmation email! What should I do?

  • RETURNS

    • How can I return an item?

  • SNEAK ELITE

    • What is Sneak Elite?

    • How do I earn points?

    • What are the Elite tiers?

    • How can I spend my Elite points?

    • How do I refer a friend?

    • When will my Elite points expire?

  • OTHER

    • Will my favourite flavour be restocked?

    • Can I use multiple discount codes or offers?

    • Are free gifts automatically added?

    • Can I use my SMS sign-up code on limited edition products?

  • ALIEN ROMULUS

    • OK stop teasing us, what is the flavour?

    • What does the full collection include and what are the prices?

    • And when does it drop?

    • And let me guess, it’s limited?

    • Will there be early access?

    • Will there be order limits?

    • Are there going to be sachets?

    • Will the tubs be available on subscription?

  • MONSTERS

    • OK stop teasing us, what are the flavours?

    • What does the full collection include and what are the prices?

    • And when does it drop?

    • And let me guess, it’s limited?

    • Will there be early access?

    • Will there be order limits?

    • Are there going to be sachets?

    • Will the tubs be available on subscription?

    • What are the details of the Shaker?

    • Is the Shaker dishwasher safe?

    • What are the details of the Tank?

    • Is the Tank dishwasher safe?

    • What’s included in the Collectors Boxes?

    • What are the Clothing Sizes?

    • Washing guidelines for clothing?

    • What are the delivery timeframes for Clothing?

  • Social

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