SUBSCRIPTIONS

You can now sign up for a subscription to your favourite Sneak flavours - so you’ll never run low again!

400g, 150g and Hydrate tubs are all available through Sneak Subs. Please note: limited edition flavours will NOT be available through subscriptions.

Besides never running out of Sneak, subscribers will save 10% on first and recurring orders. You’ll earn double Elite points on all subscriptions and get free delivery. You control the frequency, you control the flavours - and there’s no commitment, so you can cancel or delay orders at any time.

You can activate your subscription on the product page for your chosen flavour and tub size. You'll have the option to subscribe in the Add to Basket area! Just choose your delivery frequency and preferred flavour and complete your purchase as normal. Subscription activated!

No way - you can cancel or delay your subscription at any time. 

Yep - you can subscribe to as many tubs as you like.

Your subscription cost depends on which tub you subscribe to - but whatever you choose, you’ll save 10% on every order. 

We accept all major credit/debit cards along with PayPal, Amazon Pay and Apple Pay. You can also use accrued Elite points to pay for your first subscription order only - all subsequent orders will need to be paid for using a regular payment method.

Unfortunately, we don't currently accept Buy Now, Pay Later products on Sneak Subs - that includes Klarna and AfterPay. We know this isn't ideal, and we're keeping an eye out for any changes in the future. You can still use Buy Now, Pay Later options on one-time purchase products.

All UK-based subscription deliveries will be handled by EVRI. At this stage, this is the only courier option we provide and unfortunately we have no option for customers to select a preferred courier. 

You’ll be billed in line with your selected frequency - so it’ll be every 2, 4, 6 or 8 weeks, on the same day as your original subscription purchase. For example, if you subscribe to a tub every 2 weeks on a Tuesday, you’ll be billed every fortnight on a Tuesday. 

Yes. You will receive a confirmation email 3 days prior to your subscription order being placed, to give you a heads up.

Your customer portal is the place to be for managing your subscription. From here you can:

• Edit your subscription (change the flavour or the product)
• Change your delivery dates
• Skip, pause or delay deliveries
• Add, edit or remove payment details
• Update your address
• Add one-time products to your order

Head to your Sneak account and select Manage Subscriptions - this will take you to your customer portal, where you can tweak your subscription to your heart’s desire. If you don’t have a Sneak account yet, you’ll need to make one.

You can access your subscriptions through our customer portal. Head to your Sneak Account and select Manage Subscriptions. Here you’ll find the dashboard where you can change almost anything about your subscription. You can also login by ‘magic link’ - this is sent in the Subscription Confirmation and the Upcoming Order emails you’ll receive. 

Head to your Sneak account and select Manage Subscriptions. Login to the customer portal and you’ll be able to manage your entire subscription - including cancelling and pausing your subscription.

You have until 24 hours before the renewal date to cancel or make any changes to your subscription. Once the subscription has renewed, you’ll receive a confirmation email and we won’t be able to amend the order. 

If you’ve cancelled a subscription in the past but you want to come back for more, head to your Sneak account and select Manage Subscriptions. Login to the customer portal and select ‘Inactive’. Click +Reactivate to get your subscription up and running again. 

If the subscription shows as ‘expired’, it can’t be reactivated. You’ll need to checkout on the regular store with a fresh subscription for that item. 

Yep, you’ll rack up double points on your subscription purchases. So every £1 spent is worth 6 points' now that we've doubled Elite points on subs orders.

Yes - but the relevant discount code would only be applicable to the one-time purchase products. 

You can spend your Elite points on your first subscription order, either as full payment or for an exchanged discount amount. Unfortunately, you can’t use Elite points on any subsequent subscription orders. When using Elite points on your first order, you’ll also need to add a backup payment method within your account settings, ready for the next month’s subscription to renew. 

We don’t accept discount codes on subscription orders.

Unfortunately recurring subscription orders are ineligible to receive free gifts, even above the threshold. 

All subscriptions will be renewed at the price of the initial subscription order. However when you subscribe, you'll get sweet perks on every subscription order including 10% off first and recurring orders, and double Elite points on subscriptions. 

First off, we’ll send a notification to your email address if anything in your subscription order is out of stock at the time of placing the order. At this stage, you’ll have two options:

OPTION 1 - WAIT. You can sit back and do nothing and wait for your chosen product to come back in stock - it’ll be dispatched automatically as soon as it’s available again, and you’ll get a notification when it does. 

OPTION 2 - CHANGE YOUR ORDER. Head into your Sneak Subs portal and you’ll be able to swap out the item that’s out of stock for something that’s readily available.